When you consider the question as one that you can ask, and how or what kind of depth of caring would you want in the answer that you would receive. Often-time customer service people simply want to handle the call and make themselves feel good about taking care of it. Customer Service is NOT about the CS Rep, it is about the person calling in for assistance that needs help. A smile is felt over the phone line, and attitude is easily discerned. It takes a special type of person to deliver Exceptional Customer Service. It's not for everyone!
Customer service to me is when your policy is... "The customer is always right and to make them glad they called you for your services." My job is to make them happy, no matter what and then keep them that way. Because just as the old saying goes....
One aah crap eliminates a hundred attah boys, so I just don't allow it to get to the ah crap stage at all...!!! I just take care of my customers....PERIOD!!!! Even if it means that it costs me more than the actual sale brought in to my company.
A negative report out of one person, especially with the advent of social media, will eventually cost you 10 times that amount in the long run anyway!!! So that is a no brainer to me.
Our customers always say they love the fact that we provide a no hassle service and that they always get a person when they call rather than a machine or a menu...
One of my biggest pet peeves with companies that take care of us is having to go through a maze of robotic menus before I ever get to talk to a person. And by then...Most of the time I just hang up and give up and don't use them ever again.
Don't forget Customer Service isn't an Department it's a Attitude
BE friendly. The most important rule in providing excellent customer service is to be friendly.
It’s great customer service that keeps your customers loyal to you and your business — and that earns you a reputation for being helpful and a pleasure to work with.Customers want to be treated like people, not an number Humanize them, and humanize yourself, for customer service-driven growth.
First of all always listen to your customers. Focus on what they’re asking for or their needs.
Once that is met, give them a couple of days to try your product and then follow up. By this time they may have questions and you’ll be able to help them instead of leaving them to figure out the problem on their own.
I agree with Rick Balog. Also, when I service a Hat event----especially with new customers, I enjoy taking a gift to raffle. This creates additional interestt and excitement for attendees!
Simple, my dad taught this easy one step approach to life all the time. The golden rule. to paraphrase , treat people the way you would like to be treated.
Answers (41-50)
When you consider the question as one that you can ask, and how or what kind of depth of caring would you want in the answer that you would receive. Often-time customer service people simply want to handle the call and make themselves feel good about taking care of it. Customer Service is NOT about the CS Rep, it is about the person calling in for assistance that needs help. A smile is felt over the phone line, and attitude is easily discerned. It takes a special type of person to deliver Exceptional Customer Service. It's not for everyone!
Customer service to me is when your policy is... "The customer is always right and to make them glad they called you for your services." My job is to make them happy, no matter what and then keep them that way. Because just as the old saying goes....
One aah crap eliminates a hundred attah boys, so I just don't allow it to get to the ah crap stage at all...!!! I just take care of my customers....PERIOD!!!! Even if it means that it costs me more than the actual sale brought in to my company.
A negative report out of one person, especially with the advent of social media, will eventually cost you 10 times that amount in the long run anyway!!! So that is a no brainer to me.
Our customers always say they love the fact that we provide a no hassle service and that they always get a person when they call rather than a machine or a menu...
One of my biggest pet peeves with companies that take care of us is having to go through a maze of robotic menus before I ever get to talk to a person. And by then...Most of the time I just hang up and give up and don't use them ever again.
How Do You Deliver Exceptional Customer Service?
It’s great customer service that keeps your customers loyal to you and your business — and that earns you a reputation for being helpful and a pleasure to work with.Customers want to be treated like people, not an number Humanize them, and humanize yourself, for customer service-driven growth.
First of all always listen to your customers. Focus on what they’re asking for or their needs.
Once that is met, give them a couple of days to try your product and then follow up. By this time they may have questions and you’ll be able to help them instead of leaving them to figure out the problem on their own.
I agree with Rick Balog. Also, when I service a Hat event----especially with new customers, I enjoy taking a gift to raffle. This creates additional interestt and excitement for attendees!
for me thr best way has been yo have a survey and a comment section in a card. And hand it out to customers. Hope this helps.
If you choose us we become partners in your success
Simple, my dad taught this easy one step approach to life all the time. The golden rule. to paraphrase , treat people the way you would like to be treated.
Listen attentively to the client. My client FIRST philosophy and being considerate of their needs is vital in having a successful transaction.
I am constantly asking myself if I would find the service acceptable if I was the customer and if not what else could be done to make it better.